Last updated July 17, 2026 · Questions? support@braidzonwheels.com
"If you are reading this, then you're considering booking with BOW. You could have gone with anyone else in the GTA, so we appreciate your business"
♥, the team at BOW.A $100 deposit is required to secure every BOW appointment. Your deposit is not an extra fee - it is applied in full toward your final balance.
We understand. Life happens and things come up so with BOW, your deposit is transferable and never lost because something came up. If your plans change, let us know by 3:00 PM the day before your appointment and we will move your booking once, to a new date within 14 days of your original appointment, using the same deposit at no charge. Deposits are transferable but not refundable to cash.
Deposits are only forfeited if you no-show or cancel on the same day, as your braider has reserved that time exclusively for you.
How to pay your deposit: send your $100 deposit by Interac e-Transfer to support@braidzonwheels.com, then text your proof of payment and your style of choice (a photo, or your Style Board number) along with the full name used to secure the appointment to 437-229-8381. Your appointment is confirmed once your deposit is received and matched to your booking.
BOW gift cards never expire and are redeemable against any BOW service in any neighbourhood we serve. If your chosen service costs more than your card's value, the difference is simply payable at your appointment; if it costs less, the remaining balance stays on your card for next time.
Promotional offers, including soft launch pricing and the complimentary French tip set for our first 25 clients, are limited offers: one per client, not combinable with other discounts unless stated, and subject to availability. Complimentary French tip appointments are scheduled as a separate visit at a mutually convenient time.
BOW Loyalty: your loyalty is rewarded twice. You get $25 off your 3rd appointment and $50 off your 5th - then your card resets and the rewards begin again. You'll receive a BOW loyalty card at your first appointment, and your braider ticks it at each completed visit. If your card goes missing, don't worry - we can verify your visits against our records.
All published prices are "starting at" prices. Your final quote depends on braid length, size, and style complexity, and is confirmed with you before your appointment is finalized - never on arrival. The price you confirm is the price you pay.
BOW comes fully equipped. We ask only that you provide a clean, safe working area with seating, access to an electrical outlet, and adequate lighting.
For at-home wash services, access to warm water and a proper drainage point (as confirmed in your booking form) is required. If the space cannot safely accommodate the wash portion on arrival, your braider may adjust the service, with a corresponding adjustment to your price.
Please secure pets during your appointment and let us know in advance if yours is a smoking household.
Weather & access: appointments proceed rain or shine, but in cases of severe weather, unsafe road conditions, or a location we cannot access (no available entry or parking, or building access refused), we may need to reschedule - your deposit stays fully protected.
Arrival preparation: if your booking indicated no wash was needed but your hair arrives unwashed or heavy with product, your braider may add the wash service at its regular cost, adjust the style accordingly, or reschedule the appointment as needed.
Please disclose any scalp conditions, sensitivities, allergies (including to synthetic hair or hair products), and recent chemical treatments in your booking form. This lets your braider arrive prepared to care for you properly. BOW is not responsible for reactions arising from conditions that were not disclosed.
If your braider observes an active scalp condition that needs medical attention, they may gently modify or decline the service - this is always an act of care for your hair health, and your deposit will be transferred to a future date.
Every BOW braider is certified and background-checked. If your assigned braider becomes unavailable (illness, emergency), we will offer you the choice of an equally certified BOW braider for your original time, or a priority rebooking on a date that suits you - your deposit stays fully intact either way.
BOW serves the Greater Toronto Area. For addresses outside our standard service area, we may apply a travel supplement - always quoted and agreed with you before your booking is confirmed, never added after - or respectfully decline the booking if we cannot serve the location well.
If you are supplying your own braiding hair (BOW Essential), please ensure it is sufficient in quantity and suitable in quality for your chosen style. If the supplied hair cannot achieve the style safely or beautifully, your braider may adjust the style to what the hair allows, or offer BOW braiding hair at an additional cost.
Appointment lengths are estimates - beautiful braids take the time they take. A style changed on arrival is subject to repricing and your braider's availability. Additional services requested during an appointment (including services for other members of the household) are treated as new bookings, subject to availability, rather than extensions of the current one.
The BOW Promise: if your braider arrives late without prior communication, let us know and we will give you 15% off any future appointment with BOW.
In return, we ask that you be available at your scheduled time. If we are unable to reach you within 30 minutes of your appointment start, the appointment may be treated as a cancellation and the deposit forfeited.
Your remaining balance is due on completion of your appointment. All payments are made through BOW - not directly to individual braiders. This keeps every appointment protected under the BOW Standard, including our redo policy and the BOW Promise.
Our braiders bring their craft into your home, and we bring vetted, background-checked professionals to your door. We ask every client to provide a respectful and safe environment. BOW reserves the right to end an appointment, without refund of the deposit, if a braider is subjected to harassment or feels unsafe.
We want you to love your hair. If something isn't right, contact us within 72 hours of your appointment with photos, and we will arrange a complimentary touch-up or an appropriate remedy at BOW's discretion.
We only photograph or film your appointment if you opt in through the booking form - never by default. If you do opt in, you grant BOW permission to use those images and videos in our marketing, including our website and social channels. You can withdraw consent for future use at any time by emailing us.
Appointments for clients under 18 require a parent or guardian to be present in the home for the full duration of the appointment.
To deliver your appointment, we collect your contact details, address, style preferences, and any health disclosures you share. This information is used only to provide your service, is shared with your assigned braider only as needed, and is never sold. Photos are handled as described in Section 14. To access or delete your information, email support@braidzonwheels.com.